Privacy Policy
How Overhead Door Company of Battle Creek, Jackson & Ann Arbor collects, uses, and protects information submitted through our website service request form, analytics, and live chat.
Last updated: October 2026
This Privacy Policy explains how Overhead Door Company of Battle Creek, Jackson & Ann Arbor ("Overhead Door," "we," "us") handles information collected through this website. We are a locally owned Overhead Door™ distributor serving Battle Creek, Jackson, Ann Arbor and surrounding southern Michigan communities since 1978, with locations at 834 A Phoenix Drive, Ann Arbor, MI 48108; 4407 Columbia Avenue W, Battle Creek, MI 49015; and 440 E Prospect Street, Jackson, MI 49203.
Information We Collect
Information you give us. When you submit a Schedule Service or service request form on this site, we collect your name, phone number, email address (optional), preferred location, the type of service you need, the message you write, and the page you submitted the form from. The form is processed by a server-side handler on this website and stored in this website's private database. It is not exposed to other visitors.
Information collected automatically. Like most websites, we receive standard technical information such as pages viewed, approximate location, referring website, browser type, and device type through our analytics provider.
Live chat. If you start a conversation using the chat widget on this site, whatever you type in that conversation, including any contact details you choose to share, is handled by our chat provider so we can respond to you.
Job applications. If you apply for a job through our Careers page, the information you enter in the application form is collected by HubSpot on our behalf.
How We Use Your Information
- To respond to service requests, estimate requests, and questions
- To schedule and carry out garage door, opener, commercial door, and loading dock work
- To follow up about a project or service call you contacted us about
- To review job applications
- To understand which pages of this site are useful so we can improve it
We do not sell your information, and we do not share form submissions with third parties for their own marketing purposes.
Cookies and Analytics
This site uses Google Analytics and Google Tag Manager to help us understand overall site traffic, such as how many people visit, which pages they read, how they found us, and which buttons and forms they use. These tools use cookies (small text files stored by your browser) and similar browser storage to do this. This information is used in aggregate; we do not use it to identify you personally.
Third-Party Services
- Resend: transactional email provider. When you submit a service request, the details you entered are emailed through Resend to Overhead Door, and a confirmation email is sent back to the address you provided.
- Google Analytics and Google Tag Manager: website traffic measurement, as described above.
- Webchat provider (apigateway.co): powers the live chat widget that appears on this site, so a visitor can message us directly from any page.
- HubSpot: processes job applications submitted through our Careers page.
- Trustindex: displays our Google reviews on this site.
- YouTube and Google Maps: embedded videos and location maps. These load content from Google when you view or play them.
- HomePros: our website partner, which manages this website and its forms and may receive copies of form submissions to make sure they are delivered.
Each of these providers handles data under its own privacy terms. We only share what is necessary for the service to function.
Data Retention
Service request emails, form submissions, and chat transcripts are kept in our business email, website, and chat accounts for as long as needed to serve you and keep records of work performed, and may be retained longer where required for tax, warranty, or legal reasons.
Your Choices
You may ask us to provide, correct, or delete the contact information you submitted through this site, and you may ask us to stop contacting you at any time. Email or call us and we'll take care of it.
Children's Privacy
This site is intended for homeowners and businesses and is not directed to children under 13.
Contact Us About Privacy
Questions about this policy or the information we hold? Contact Overhead Door Company of Battle Creek, Jackson & Ann Arbor at cameron@ohdbc.com or (800) 962-3141, or write to us at 834 A Phoenix Drive, Ann Arbor, MI 48108.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Continued use of the site after an update means you accept the revised policy.
Note: this policy is a template provided for convenience and is not legal advice. It should be reviewed by the business owner (and, where appropriate, an attorney) before being relied upon.